Teaching English to Airport Staff

Teaching English to Airport Staff

Many people assume that it is quite easy to learn the vocabulary used in the airport. But in reality, this is not the case. Especially for those who are members of airport staff. This article provides some tips on how to teach English for specific purposes to airline employees properly and effectively.

From Airport employee to English teacher

Having worked at the airport for 6 years, I  have noticed the great difference of the English spoken by many passengers from various countries. Having a Master’s degree in the English language and literature, I thought I wouldn’t have any problems in understanding passengers at the airport. But now I can admit, I was mistaken. Yes, we studied English with its British and American variations at the university. But we had never had a chance to talk in English to people from other countries, rather than native speakers. And starting to work at the airport, I was astonished that it was very difficult to grasp the meaning of the conversations held by passengers from China, India or Arabian countries. And it becomes even impossible when you have a time limit. You cannot afford to spend more than a minute in serving the passenger of the flight.

So I began watching the passengers and noticed the peculiarities used in their spoken English. Soon I was able to distinguish the passengers of this or that flight just by listening to their speech. I heard the Indian accent, that would probably mean the passenger was flying to India or to Dubai. And one day I found out that I had somehow discovered a new English, and that is English spoken by different nationalities and in different situations.

Main challenges for airport staff

It is worth mentioning, that airport is the very place where you meet passengers of various nationalities and different cultural backgrounds. This is where we face the problem of sophisticated accents and types of pronunciation. During the same flight, you can hear Indian, Korean, Chinese, Russian, Arabic English. This is the first challenge employees face  — how to understand passengers and how to make them understand you.
Another thing to pay attention to is the time limit. Airport employees do not have time to look up the unknown words in the dictionary. They should do their duties during a fixed period of time, otherwise, the flight can be delayed.

Tips and ideas on how to teach English to airport staff

1. The very first thing is to find out which airport service your student works for or is going to work. Such highly ranked jobs as pilots, flight attendants, check-in agents, security and customs employees should certainly be fluent in English. However, the vocabulary used for these jobs differs greatly from others. So, as a teacher, one should have a clear understanding and idea about the job the student performs at the airport.
2. Having accomplished the first task of finding out about your student’s job, you can then search on the Internet and clarify the details of the job and what are the main topics generally discussed during the work at the airport.
3. The third step is to teach that specific vocabulary.

    • Ask students to look through or create airport pictionaries;
    • Watch vlogs with reviews on airports and airlines (Casey Neistat has a great number of them)

and videos of lifehacks, like this one “Business Class on Lufthansa, ways to upgrade”.

      • Teach functional language (e.g. Check in service)
      • Assign as a homework to study the vocabulary from YouTube videos.

or practise repeating after the speaker and answering the questions (English conversation at the airport, on the plane and during the flight)

Below you can find the necessary information about the vocabulary used in different departments of the airport.

Exercises based on the vocabulary for check in agents

Security service

At the airport

Different situations at the airport; vocabulary and exercises

Airport vocabulary and exercises

Airport terminology

Airport customs terminology

Glossary of customs and trade terms

4. Next point is to teach the student the phonetic alphabet (also called NATO or ICAO alphabet) because everybody in the airport spells words and names in that way.
5. The problem of different accents and pronunciations which students face every day at the airport due to various passengers, can be tackled by understanding why different nationalities speak English differently? Here are some vivid examples:

      • Chinese people do not like consonants at the end of the words or when you have double consonants. That’s why they usually omit that sounds: e.g. jump, stunt, script,  action[ˈæʃn].
      • Among the features of Indian accent are retroflex trilled «r», «v» — «w» merging (e.g. engineering — engineeRRing, housewife — housevife)
      • One of the peculiarities of Russian accent is pronouncing «kh» instead of «h»: e.g. hello — khello, how — khow, huge — khuge, etc. And the reason for it is, of course, the absence of the sound «h» in Russian.

You can find more information in the book “Learner English
6. Then students should practise life situations. Role — play dialogues can be really useful. Watching some airport dialogues between the workers and the passengers is a must as well.

Here you can find more worksheets to help you.    

Teaching airport employees is not just a matter of new vocabulary, but a challenge that teachers may face. The teacher should always remember that people working at the airport deal with different nationalities, besides they should be very quick in their communication because of the time limit.

Have great lessons!



Вероника Аветисян

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