Эмоциональный интеллект ― ценное качество для лидеров и профессионалов. Умение понимать и управлять своими эмоциями, а также понимать и влиять на чувства окружающих, способствует развитию успешных отношений, росту производительности и созданию поддерживающей рабочей среды. В этом уроке студенты смогут ответить на  вопрос, почему развитие эмоционального интеллекта является неотъемлемой частью успеха в современном бизнесе.

Урок подходит для взрослых учеников уровня Upper-Intermediate и выше. Он полностью построен на аутентичных материалах, а также содержит в себе много разговорной практики. 

Урок тренирует следующие навыки изучения английского языка:

  • аудирование,
  • говорение,
  • чтение.

В результате урока ученик сможет общаться на тему эмоционального интеллекта, применять техники активного слушания, а также на примере ролевой игры отработает взаимодействие с коллегой при возникновении конфликтной ситуации. 

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Курс «Teaching English in 2024: Trends, Trainings and unique Techniques» от преподавателя Skyeng
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План урока:

  1. Warm-up
  2. Reading
  3. Speaking
  4. Listening
  5. Discuss the following questions

1. Warm-up 

Предложите ученикам ответить на вопросы ниже:

Прежде чем начать обсуждение, прокомментируйте, что эти вопросы используются рекрутерами при найме сотрудников, чтобы оценить их уровень эмоционального интеллекта

Например вы можете сказать, что: 

Emotional intelligence is a crucial factor to consider when hiring candidates. A candidate with high emotional intelligence is more likely to work well in a team, communicate effectively, and handle conflicts professionally.

Также обратите внимание, что в конце урока вы расскажите, что именно оценивают рекрутеры, когда задают такие вопросы. 

Discuss the following quotes with your students.

Emotional intelligence interview questions.

  1. How do you manage stress in challenging situations at work?
  2. Share an example of when you had to manage conflicting emotions while making a tough decision? 
  3. How do you stay focused and engaged during challenging tasks?
  4. How do you approach building relationships and rapport with team members?

Вам могут быть интересны и эти планы уроков английского:

2. Reading 

Read the text and choose the heading for each paragraph

  • The Importance of Empathy and Active Listening
  • Recognizing Emotional Undercurrents
  • Stakes of the Interaction: The Emotional Investment 
  • The Necessity of Addressing Emotions
  • Align Individual Emotions with Collective Aims
  • Know What Motivates Each Team Member

Emotions At Work: How To Recognize Them And React Effectively

Picture a leader stepping into a conference space, immediately in tune with the team’s mood, effortlessly deciphering each colleague’s emotional state. Consider a leader adept at picking up the subtle emotional cues in a team member’s digital correspondence.

These skills transcend mere observation; they are indispensable to modern leaders.

The talent for recognizing and reacting thoughtfully to emotions sets truly outstanding leaders apart.

  1. ______________________________

Recognizing and addressing emotional undercurrents is vital to emotional intelligence.

Leaders who tune in to their workplace’s emotional frequencies can anticipate challenges and address them with insight and compassion.

  1. ______________________________

Complemented by active listening, empathy is the key to understanding emotional undercurrents. Paying full attention to others, including noticing tone, body language, and emotional cues, will enhance a leader’s understanding of the experiences and perspectives of others. As a result, they will be better equipped to respond with precision and care.

Envision a team leader who regularly interacts with diverse team members, bringing their unique backgrounds and perspectives to the workplace. During team meetings, the leader notices that a usually vocal team member has become increasingly quiet, often appearing contemplative or hesitant to speak up.

Applying empathy, the leader recognizes this change in behavior as a potential sign of discomfort or an underlying issue.

  1. ______________________________

Recognizing the emotional undertow isn’t enough. Influential leaders must acknowledge it and determine whether they must take additional steps to address it.

For example, the leader in our earlier scenario could set up a safe space for a one-on-one conversation with the team member whose behavior changed.

During this conversation, the leader must practice active listening and pay close attention to what the team member says. The pauses, sighs, and nonverbal expressions often speak louder than words.

Suppose the leader discovers the team member is experiencing cultural misunderstandings with colleagues. She feels her ideas need to be adequately understood and valued.

With this insight, the leader could carefully foster a more inclusive team dynamic to nurture a culture that encourages the team to become more sensitive to each other’s experiences and perspectives.

  1. ______________________________

Individuals always bring their emotions to professional interactions. A leader’s ability to identify and value these emotional investments can create a compelling link between individual aspirations and the collective mission.

  1. ______________________________

Recognizing and honoring what drives each team member fosters a shared dedication to the organization’s success.

For example, suppose you observe that one of your team members has uncharacteristically lacked enthusiasm for work in recent weeks. This change coincides with a new initiative that doesn’t directly align with the team member’s known passion for community engagement and social responsibility.

As a leader attuned to your team’s emotional contexts, you open a dialogue to understand the root of the disengagement. You discover that while committed to the team’s success, he struggles to find personal resonance with the project’s direction.

Acknowledging this emotional disconnect, you propose integrating a community-focused aspect into the project, such as a feature that benefits a local charity or a social impact goal tied to the initiative’s success. This suggestion instantly rekindles the team member’s passion, as it harmonizes his values with professional work.

  1. ______________________________

Influential leaders understand how to combine individual emotions with collective aims, leading to a shared purpose. They facilitate a dialogue in which the emotional tone matches the objectives, helping to turn individual motivation into a unified effort.

источник https://www.forbes.com/sites/kathymillerperkins/2024/04/25/agile-leadership-how-to-acquire-the-strength-of-emotional-insight/?sh=38ca31a23c21

1. Recognizing Emotional Undercurrents
2. The Importance of Empathy and Active Listening
3. The Necessity of Addressing Emotions
4. Stakes of the Interaction: The Emotional Investment
5. Know What Motivates Each Team Member
6. Align Individual Emotions with Collective Aims.

На кого из великих педагогов вы похожи?

Пройдите наш тест с простыми вопросами о ваших преподавательских принципах
и получите подарок к уроку английского 🎁

Пройти тест
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3. Speaking 

Discuss the following questions with your student. 

  1. How does recognizing and reacting to emotions set outstanding leaders apart?
  2. Why is it important for leaders to tune in to their workplace’s emotional frequencies?
  3. How does empathy enhance a leader’s understanding of their team members’ experiences and perspectives?
  4. Why is it necessary for influential leaders to acknowledge and address emotional undercurrents?
  5. How can a leader create a compelling link between individual aspirations and the collective mission of an organization?

4. Listening

Watch the video and match the sentences as True or False:

  1. Emotions are a chemical response to a difficult situation. 
  2. Mirror neurons can cause your counterpart to catch your stressful reactions. 
  3. Susan David defines feelings as transient sources of data.
  4. Acknowledging and labeling your feelings can help create distance from them. 
  5. 5. Frustration is the same as sadness, anger, or disappointment.
  6. Noticing changes in your body can help remind you to relax.
  7. Taking a break during a conversation is not recommended according to mindfulness experts.
  8. Small intentional physical actions can anchor yourself in the moment. 
  9. Visualizations can be helpful in staying calm during a difficult conversation. 
  10. The video suggests that it’s impossible to prevent losing control during heated arguments at work.
Answers:  1. True 2. True  3. True  4. True 5. False 6. True 7. False 8. True 9. True 10. False

5. Discuss the following questions 

  1. Have you ever experienced a heated argument at work where you said or did something you immediately regretted? How did you handle the situation afterward?
  2. How do you usually react when faced with a tense conversation or a difficult negotiation at work? Do you find it challenging to stay calm in those situations?
  3. What strategies do you currently use to manage your emotions during conflicts at the workplace? Are there any specific techniques that have worked well for you?
  4. How do you think acknowledging and labeling your feelings can help in staying calm during conflicts? Can you share an example from your own experience?
  5. Have you ever tried using visualizations or anchoring techniques to redirect your thinking during a conflict? If so, how effective were they for you?
What are emotional intelligence interview questions? Answer

1. How do you manage stress in challenging situations at work?

Stress Management: Assessing how candidates manage stress showcases their emotional control. This ability is crucial in challenging work situations, ensuring both productivity and well-being.

2. Share an example of when you had to manage conflicting emotions while making a tough decision? 

Managing Conflicting Emotions in Decision-Making: This question uncovers a candidate’s ability to navigate complex emotions. It showcases their decision-making process and emotional stability, especially under pressure.

3. How do you stay focused and engaged during challenging tasks?

Focus and Engagement: Exploring how candidates stay focused during challenging tasks reveals their ability to maintain concentration. This skill is essential for sustaining enthusiasm and overcoming obstacles.

4. How do you approach building relationships and rapport with team members?

Building Relationships: Exploring candidates’ approaches to building relationships and rapport highlights their interpersonal skills. These skills are essential for fostering teamwork and collaboration in a professional setting.

Источник https://fireflies.ai/blog/emotional-intelligence-interview-questions

Вам могут пригодиться и эти материалы для уроков английского с высокими уровнями:


Разделите учеников на пары и предложите им выбрать роль одного из участников игры ниже. Если вы работаете с учениками индивидуально, одну из ролей выполняет ученик, другую ― преподаватель 

“Conflict Resolution at the Workplace

Participants: Two colleagues, Alex and Sam

Scenario Description:

Alex and Sam have been working together on a project for a few weeks. Recently, they had a disagreement about the direction of the project, which led to tension between them. Both Alex and Sam are feeling frustrated and find it challenging to communicate effectively with each other.

Role-Playing Instructions:

  1. Alex’s Role: You are feeling stressed and believe that Sam is not listening to your ideas. You want to express your concerns calmly and find a solution without escalating the conflict.
  2. Sam’s Role: You are also feeling frustrated and think that Alex is being too controlling. You want to share your perspective and reach a compromise that works for both of you.

Scenario Progression:

  1. Start the role-play with Alex initiating a conversation with Sam about the project.
  2. Alex, try to express your feelings using «I» statements and avoid blaming Sam.
  3. Sam, listen actively to Alex’s concerns and acknowledge their feelings before sharing your own perspective.
  4. Work together to find a compromise or solution that addresses both of your concerns.
  5. Reflect on how you both felt during the conversation and discuss what strategies helped in resolving the conflict.
Useful vocabulary 

Расскажите ученикам, что выделяют следующие способы активного слушания Paraphrasing, Clarifying, Reflecting, Summarizing. Предложите ученикам ознакомится с фразами, которые характерны для каждого из них. Попросите использовать эти фразы в диалоге.


  • What I’m hearing is …
  • Sounds like you’re saying ….
  • I’m not sure I’m with you but…
  • If I’m hearing you correctly…
  • It’s sounds like what’s most important to you is 


  • I’m not sure I quite understand…? 
  • Can you say more about…? 


  • I get the sense that you might be feeling afraid about what might  happen if.. 
  • It seems like you felt confused and  worried when that happened.
  • So, you’re saying that you were feeling more frightened than angry.


  • Let me summarize what I heard so far. 
  • It sounds like  there are two things  really matter most to you.

На образовательной платформе онлайн-школы Skyeng можно найти много полезных и современных готовых материалов на разные темы. А также здесь удобно разъяснять лексические нюансы: правильное ударение, произношение слов, широко распространенный перевод того или иного слова или выражения и его малоизвестное локальное значение, различные акценты, на которых говорят в разных частях англоязычных стран.

Про интерактивную платформу Skyeng 

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Другие статьи о преподавании в Skyeng для учителей английского:

Надеюсь, урок вам понравился! Поделитесь впечатлениями в комментариях.

Больше разных активностей вы может найти в моём блоге в Телеграмм https://t.me/convo_com. Жду вас в гости. 

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